Frequently Asked Questions
Everything you need to know about Al Syed Jewellers' exquisite collections and services.
What materials are used in Al Syed Jewellers' pieces?
We specialize in high-quality fashion and traditional jewelry, using premium materials such as 22K gold plating, sterling silver, and authentic semi-precious stones to ensure durability and a luxurious finish.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our trusted global courier partners.
Do you offer customization for bridal jewelry?
Yes, we offer bespoke design services for bridal sets. You can book a consultation with our master artisans to create a unique piece tailored to your specific aesthetic and requirements.
What is your return and exchange policy?
We offer a 7-day return policy for items in their original, unworn condition with all packaging intact. Please note that custom-made or personalized pieces are non-refundable.
How should I care for my jewelry to maintain its shine?
To preserve the luster, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided Al Syed Jewellers airtight box and clean gently with a soft, dry microfiber cloth.
Are the gemstones used in your jewelry ethically sourced?
Absolutely. Al Syed Jewellers is committed to ethical sourcing. All our stones and metals are obtained through suppliers who adhere to fair trade practices and conflict-free standards.